Paperchase Reviews

Paperchase.com has specific policies for returns and shipping. For returns, if a customer changes their mind about a purchase, they have 14 calendar days to return the goods. A full cash refund will be offered if the item is in its original condition. However, goods purchased in store can no longer be refunded if the customer decides they no longer want them, but an exchange may be offered. If an item is faulty, Paperchase will accept returns of faulty goods purchased both online and in store - in both cases, the customer will have 30 days to return the item.

Regarding shipping, if Paperchase does not ship to a customer's country, the customer needs to ship their items to a US/UK package forwarder who will then ship the package to the customer's international location. After the customer's Paperchase order arrives at the package forwarder, they will spend 1-2 days processing the order. After they ship it to the customer, the customer will get their item within 1-12 days depending on the shipping method selected. This does not count how long the Paperchase order will arrive at the package forwarder. Please note that these policies may change and it's always best to check the official website for the most up-to-date information.

Paperchase.com is a well-known brand that specializes in design-led and innovative stationery. It has been in operation for over 30 years and has 100 outlets in the UK, with plans to expand into the USA. The brand is recognized for its quality cards and gifts, and it has two large flagship stores in London and Manchester, each with three floors and coffee shops.

The product range is described as quirky and fun, with bright items such as multicoloured notebooks and gift wrap, as well as useful items like storage boxes. The brand also offers occasion-themed gifts that provide a modern alternative to standard high street fare.

Customer reviews highlight the high quality of Paperchase's products and their unique designs. Some customers have praised the speedy and efficient delivery, as well as the beautiful packaging. However, some customers have noted that the products are not cheap, but they believe the design quality and innovation justify the price.

In terms of services, Paperchase offers an online shopping experience that customers have found easy to use. The delivery times can vary, but customers have generally reported that their products arrived securely and well-packed.

Despite these positive aspects, there have been some criticisms. Some customers have reported issues with the quality of Paperchase's paper bags, and others have experienced delays with their online orders. However, these issues seem to be exceptions rather than the norm.

In conclusion, Paperchase.com offers a wide range of high-quality, design-led stationery products and has a generally positive reputation among its customers. It provides both in-store and online shopping experiences, and while it is not the cheapest option on the market, many customers believe the quality of the products justifies the price.

Paperchase accepts returns for items that are unused and in their original packaging within 30 days of purchase. The refund will be issued to the original payment method. However, certain items, such as earrings and customized products, are not eligible for return.

Yes, Paperchase offers international shipping through its online store. The shipping rates and delivery times may vary depending on the destination.

Yes, Paperchase is committed to sustainability and has taken steps to reduce its environmental impact, such as using FSC-certified paper and recycled materials in its products and packaging. The company has also launched initiatives to support social causes, including collaborations with charities and donating a portion of sales to various causes.

Yes, Paperchase has a loyalty program called Treat Me. It offers exclusive discounts, freebies, and birthday treats to its members. You can sign up for the program in-store or online.

Paperchase offers personalization services for some of its products, including notebooks, diaries, and planners. You can add your name or initials to the product for an additional fee.