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Paperchase Reviews

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Overall Rating

5.0
14 Reviews
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About Paperchase

Paperchase.com is an international chain of stationery stores, originally established in the United Kingdom. The company has since expanded into Europe, the USA, and the United Arab Emirates. The product range includes stationery and greeting cards. In addition to standalone stores, there were concessions in selected Selfridges, House of Fraser, and Next stores in the UK. The company went into administration on 30 January 2023, and Tesco purchased the brand and intellectual property, but not the stores, on 31 January 2023. Now, all the Paperchase stationery ranges are available at selected Tesco stores. Customers have praised the quality of Paperchase's products and services, with many highlighting the uniqueness and exceptional value of their stationery and gifts. However, some customers have reported slower shipping times for online orders. Despite these challenges, Paperchase continues to be a popular choice for stationery and gift items.

Paperchase Pros & Cons

Pros of Paperchase.com:

  • Design and Quality: Known for its quirky and fun, high-quality stationery products with unique designs.
  • Variety: Offers a wide range of stationery, cards, and gifts, including occasion-themed items.
  • Customer Service: Customers have praised the speedy and efficient delivery, beautifully packed items, and excellent customer service.
  • Value for Money: While not cheap, many customers believe the quality justifies the price.

Cons of Paperchase.com:

  • Price: Some customers have noted that the products are not cheap, which may deter budget-conscious shoppers.
  • Quality Issues: Some customers have reported issues with the quality of paper bags and experienced delays with online orders.
  • Return Policy: Customers have a limited time (14 calendar days) to return items if they change their mind, and exchanges are not always available for in-store purchases.

Additional Notes:

  • Paperchase has been in operation for over 30 years and has 100 outlets in the UK, with plans to expand into the USA.
  • The brand is known for its flagship stores in London and Manchester, each with three floors and coffee shops.
  • Despite its positive reputation, Paperchase ceased online trading in 2023 and is encouraging in-store shopping with closing down sales offering up to 50% discounts.

Paperchase Coupon & Discount Codes

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Paperchase Customer Reviews (14)

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Yolanda Dickerson
Yolanda Dickerson
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Feb 18, 2023
Leslie Coon
Leslie Coon
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Feb 18, 2023
Princess Spencer
Princess Spencer
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Feb 18, 2023
Jesica Kennedy
Jesica Kennedy
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Feb 17, 2023
Stefanie Kruger
Stefanie Kruger
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Feb 17, 2023
Charles Davidson
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Feb 17, 2023
Kim Becker
Kim Becker
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Feb 16, 2023
Risa Olander
Risa Olander
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Feb 16, 2023
Helen Fogarty
Helen Fogarty
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Feb 15, 2023
Donald Dodson
Donald Dodson
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Feb 14, 2023

Paperchase Customer’s Q&A

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Paperchase Features and Benefits

Paperchase.com is a leader in design-led and innovative stationery in the UK. It has been trading for over 30 years, has 100 outlets in the UK and is now opening stores in the USA. It also has two huge London and Manchester flagships (3 floors each and coffee shops) and is becoming widely known as the quality card and gift store.

The key features and benefits of shopping at Paperchase.com include:

  • Design and Quality: The Paperchase brand represents design and quality. The product is quirky and fun.
  • Variety: Surprisingly 3 floors of stationery, cards and gifts in the flagships does not seem too much as thoughtful merchandising and displays adequately fill the stores.
  • Special Occasions: Paperchase is great at capitalising on special occasions.
  • Value for Money: Paperchase is not cheap, but it does offer some value for money.
  • Positive Shopping Experience: The experience does vary according to whether it is a standard Paperchase store, flagship store or concession (found in Borders and House of Fraser stores). The two flagship stores are a haven for customers wanting choice and a stylish environment.
  • Customer Service: Customers have reported speedy, efficient delivery, beautifully packed, quality items, which are excellent value for money.

These features and benefits make Paperchase.com a popular choice for stationery addicts.

Paperchase Pricing

Paper Chase Software LLC offers monthly pricing plans with no long-term contracts. The pricing structure is tailored for professionals and small businesses, with flexible plans that grow with the organization. There are three main tiers:

  1. Foundation: For 1-5 primary users.
  2. Primary Users: For small teams and organizations.
  3. Enterprise: For larger organizations with dedicated support and advanced security.

For specific pricing details, you would need to request a quote from Paper Chase Software LLC.

Paperchase FAQs

FAQ

Paperchase Alternatives

Here are some top alternatives to Paperchase.com:

  1. Present & Correct: An online shop featuring paper and office objects inspired by homework, the post office and school from more than 18 countries.
  2. Fred Aldous: Stocks 25,000 art, craft, photography and gift products online and in its Manchester and Leeds stores.
  3. Hato: A concept and lifestyle store based in Coal Drops Yard, London.
  4. Papersmiths: Specialises in stationery and paper goods.
  5. Tom Pigeon: A creative studio that designs and makes jewellery, prints, stationery and products.
  6. Typo: Recommended by Reddit users for its quirky stationery.
  7. Flying Tiger: Also recommended by Reddit users for its quirky stationery.
  8. Kikki-k: Known for its cute planner with post-its and stickers.
  9. Sostrene Grene: Recommended by Reddit users for its good stationery areas.
  10. Neon Sheep: Recommended by Reddit users.

These alternatives offer a wide range of stationery and paper goods, similar to Paperchase.com. They are known for their unique and creative designs, making them popular choices for stationery addicts.

FAQ

Does Paperchase offer international shipping?

Yes, Paperchase offers international shipping through its online store. The shipping rates and delivery times may vary depending on the destination.
FAQ

Does Paperchase offer customization services for its products?

Paperchase offers personalization services for some of its products, including notebooks, diaries, and planners. You can add your name or initials to the product for an additional fee.
FAQ

What is Paperchase's return policy?

Paperchase accepts returns for items that are unused and in their original packaging within 30 days of purchase. The refund will be issued to the original payment method. However, certain items, such as earrings and customized products, are not eligible for return.
FAQ

Does Paperchase have a loyalty program?

Yes, Paperchase has a loyalty program called Treat Me. It offers exclusive discounts, freebies, and birthday treats to its members. You can sign up for the program in-store or online.
FAQ

Is Paperchase committed to sustainability?

Yes, Paperchase is committed to sustainability and has taken steps to reduce its environmental impact, such as using FSC-certified paper and recycled materials in its products and packaging. The company has also launched initiatives to support social causes, including collaborations with charities and donating a portion of sales to various causes.
FAQ

Paperchase.com Return Policy?

Paperchase.com has specific policies for returns and shipping. For returns, if a customer changes their mind about a purchase, they have 14 calendar days to return the goods. A full cash refund will be offered if the item is in its original condition. However, goods purchased in store can no longer be refunded if the customer decides they no longer want them, but an exchange may be offered. If an item is faulty, Paperchase will accept returns of faulty goods purchased both online and in store - in both cases, the customer will have 30 days to return the item.

Regarding shipping, if Paperchase does not ship to a customer's country, the customer needs to ship their items to a US/UK package forwarder who will then ship the package to the customer's international location. After the customer's Paperchase order arrives at the package forwarder, they will spend 1-2 days processing the order. After they ship it to the customer, the customer will get their item within 1-12 days depending on the shipping method selected. This does not count how long the Paperchase order will arrive at the package forwarder. Please note that these policies may change and it's always best to check the official website for the most up-to-date information.

FAQ

About Paperchase.com Popular Products and Services?

Paperchase.com is a well-known brand that specializes in design-led and innovative stationery. It has been in operation for over 30 years and has 100 outlets in the UK, with plans to expand into the USA. The brand is recognized for its quality cards and gifts, and it has two large flagship stores in London and Manchester, each with three floors and coffee shops.

The product range is described as quirky and fun, with bright items such as multicoloured notebooks and gift wrap, as well as useful items like storage boxes. The brand also offers occasion-themed gifts that provide a modern alternative to standard high street fare.

Customer reviews highlight the high quality of Paperchase's products and their unique designs. Some customers have praised the speedy and efficient delivery, as well as the beautiful packaging. However, some customers have noted that the products are not cheap, but they believe the design quality and innovation justify the price.

In terms of services, Paperchase offers an online shopping experience that customers have found easy to use. The delivery times can vary, but customers have generally reported that their products arrived securely and well-packed.

Despite these positive aspects, there have been some criticisms. Some customers have reported issues with the quality of Paperchase's paper bags, and others have experienced delays with their online orders. However, these issues seem to be exceptions rather than the norm.

In conclusion, Paperchase.com offers a wide range of high-quality, design-led stationery products and has a generally positive reputation among its customers. It provides both in-store and online shopping experiences, and while it is not the cheapest option on the market, many customers believe the quality of the products justifies the price.

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